Customer Support Specialist

Delft, Netherlands

This role would involve providing first-line customer support to our customers, such as troubleshooting, compliant handling, and provide training for customer success.

Responsibilities include:

  1. Providing first-line customer support, troubleshooting product-related issues, and answering customer inquiries
  2. Administration of helpdesk ticket, complaint registration and follow up, and closing.
  3. Logistics and ERP administration
  4. Gather and analyze feedback from customers, partners, and internal teams to improve the training and certification process, the product, and customer support.
  5. Promoting the products through presentations and demonstrations to customers, partners, and other stakeholders
  6. Collaborating with product management and marketing teams to ensure training materials are accurate and up to date

This role requires a deep understanding of the company's products, and effective communication skills, and the ability to effectively support others. Additionally, having experience in Quality Assurance, sales, marketing, would be a plus. 

Customer Relationship
Presentation Skills
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Provide first-line customer support to customers esp. complaint handling
  • Record keeping according to our Quality Manual
  • Prepare training materials and programmes
  • Post-market monitoring and analysis

Must Have

  • BSc. or Higher
  • Passion for technology and able to understand technology
  • Love to help people with limb differences
  • Fluent in English (writing and speaking)
  • Highly communicative, creative and autonomous
  • Rigorous, quality oriented, not tired of paperwork (record keeping)

Nice to have

  • Any QA, marketing or sales skill is a plus
  • Fluency in any other major European languages is a plus (e.g., German, French, Dutch, Spanish, Italian)
  • Strong analytical skills
  • Strong affinity to software tools

What's great about the job?


  • Great team of smart people, in a friendly and open culture
  • No dumb managers, no stupid tools to use, no rigid working hours
  • No waste of time in enterprise processes, real responsibilities, and autonomy
  • Expand your knowledge of various business industries
  • Real responsibilities and challenges in a fast-evolving company
Our Product

Discover our products.

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What We Offer


Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly sports sessions, team building events, monthly drink, and much more

Perks

A full-time position
Attractive salary package.

Trainings

12 days / year, including
6 of your choice.

Activity

Group activities with colleagues,
the bill is covered.

Eat & Drink

Fruit, coffee and
snacks provided.